Privacy Policy

Effective Date: February 5, 2026
Last Updated: February 5, 2026

1. Introduction

Cesta Nova LLC ("we," "us," "our," or "Cesta Nova") provides an AI-powered voice agent service that answers phone calls and books appointments for businesses ("Service"). This Privacy Policy explains how we collect, use, store, and protect information when you:

  • Call a business that uses our Service as a customer
  • Use our Service as a business client

This Privacy Policy applies to our website, our Service, and all related interactions.

2. Who We Are

Company Name: Cesta Nova LLC
Service: AI Voice Agent for Appointment Booking
Contact: [email protected]
Website: www.cestanova.com

3. Information We Collect

3.1 Information from Callers (End Customers)

When you call a business that uses our Service, we collect:

Information You Provide:

  • Your name
  • Your phone number
  • Appointment preferences (date, time, service requested)
  • Any additional information you volunteer during the call

Automatically Collected Information:

  • Call recordings and transcriptions
  • Call duration and time
  • Phone number (via caller ID)
  • Voice data (processed to understand your requests)

3.2 Information from Business Clients

When a business signs up to use our Service, we collect:

Account Information:

  • Business name and contact information
  • Authorized user names and email addresses
  • Payment information (processed through third-party payment processors)
  • Phone number to forward to our Service

Business Configuration Data:

  • Business hours and schedules
  • Services offered and pricing
  • Staff availability
  • Booking policies and frequently asked questions
  • Google Calendar access credentials (via OAuth)

4. How We Use Your Information

4.1 For Callers (End Customers)

We use your information to:

  • Process Your Request: Book, reschedule, or cancel appointments as requested
  • Sync Appointments: Add your appointment to the business's Google Calendar
  • Improve Service: Analyze call transcripts to improve AI accuracy and customer experience
  • Quality Assurance: Review calls to ensure proper service delivery
  • Communicate: Send appointment confirmations or reminders via SMS

4.2 For Business Clients

We use your information to:

  • Provide the Service: Operate the AI voice agent and manage appointments
  • Technical Support: Troubleshoot issues and provide customer service
  • Billing: Process payments and maintain account records
  • Service Improvement: Analyze usage patterns to enhance features

5. How We Share Your Information

5.1 With the Business You Called

When you call a business using our Service, your appointment information is shared with that business and stored in their Google Calendar. The business has full access to your appointment details and call recordings.

Important: The business you called is responsible for how they use your information. Their use of your data is governed by their own privacy policies.

5.2 With Service Providers

We share information with trusted third-party service providers:

  • VAPI: Processes voice calls and speech recognition
  • Google Calendar: Stores appointment data
  • Railway: Cloud infrastructure hosting for databases and workflows
  • Supabase: Database storage for appointment records
  • Twilio: SMS confirmations and notifications

6. Data Security and Retention

We implement industry-standard security practices including encrypted data transmission (HTTPS/TLS), secure database storage with access controls, and regular security audits.

Data Retention: We retain appointment data and call recordings for 30 days after the appointment date, unless the business requests longer retention or required by law.

7. Your Rights

You have the right to access, correct, or delete your information. Contact the business you called or email us at [email protected] for assistance.

California Residents (CCPA): You have additional rights including the right to know what personal information we collect and the right to delete your information (with exceptions). We do not sell personal information.

8. Call Recording and AI Interaction

Notice: All calls are recorded and transcribed. At the beginning of each call, the AI system provides notice that the call may be recorded. By continuing the call after this notice, you consent to recording.

When you call a business using our Service, you are interacting with an artificial intelligence system, not a human. The AI processes your voice in real-time to understand requests and makes automated decisions about appointment booking.

9. SMS Communications

If you book an appointment, you may receive SMS confirmations and reminders. Message and data rates may apply. Reply STOP to opt out of SMS messages at any time.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the "Last Updated" date revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.

11. Contact Us

For questions or requests regarding this Privacy Policy:

Email: [email protected]
Website: www.cestanova.com